Refund Policy

We want you to love our products as much as we do. All items we ship have successfully passed our rigorous Quality Control inspections. Our warranties ensure you have a fantastic gadget experience while giving you total peace of mind. Most items sold by Best Brands Shop are covered by the following comprehensive product warranties. If, in an unlikely situation you are not covered, please check ourWarranty Exemptions and Notes below.


DEAD ON ARRIVAL(DOA)

If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to the address provided by our support team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at Best Brands Shop.

Special Notes:

1. Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider the issue. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center, please send larger attachments to: support@bestbrandsshop.com.

2. After Best Brands Shop has received the returned product and confirmed the product is faulty, the return shipping cost will be refunded based on a valid return receipt. For example if the return shipping fee is 30 USD, Best Brands Shop will refund the same amount of 30 USD to the customer. If our technical team determines the item is not DOA , Best Brands Shop will not compensate the return shipping fee. Refund requests for a return shipping fee without a valid RMA return receipt slip will not be accepted.

3. Product returns must be via one of Best Brands Shop’s approved shipping methods; our Support Center can provide you with further details.

Unconditional Refund Guarantee for Unopened & Unused Items

If for whatever reason you do not want your item within 14 days of receiving it, you may also contact us for a return and refund. Kindly note that in such cases the return shipping fee is the customers responsibility and is non- refundable. Items MUST be returned in their original packaging, unused and unopened in order to qualify for a product refund.

One Year Repair Warranty

Unless otherwise noted on the product page, the default product warranty period is one year starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via Customer Service. Customers must pay the shipping fees for returning the item accordingly, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customers responsibility in such cases.

How to request warranty (return, repair and refund)

If your item has an issue, please first submit a ticket to our Support Center Please carefully follow our warranty process to minimize any delays:

1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (SKU number).

2. Tell us what steps you have already taken to resolve the issue.

3. Provide the item code indicated on the outer packaging.

4. Send a clear photo or video showing the defect(s); these should be taken under good lighting.

NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.

Missing item(s), wrong item(s) or incorrect package sent

Please be sure to open the parcel and carefully check the contents before signing for the package. For any issues, please carefully follow our warranty process to minimize any delays:

1. Contact our Support Center with your order number and the product code.

2. Please send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.

Returns and Compensation Process

If you have any after sales issues, please contact our Support Center directly and they will offer you a solution according to your case. They will confirm whether you need to return the item and to which address you may return it to.

This following section describes the processing time required upon receiving your returned item. For exchanges, the processing time for the exchanged item will be between 3-6 business days, upon receiving your item back, and depending on stock availability.

For refunds, the processing time for us to proceed with the refund will be between 3-6 business days upon receiving your returned item. After this the refund time will depend on the payment method.

For repairs, it will take between 7-14 business days depending on the item and the manufacturers stock of spare parts. Best Brands Shop dedicated Customer Service agents will keep you updated on the repairs process via the ticket system.

Lifetime Technical Support

Reliable, helpful and flexible, Best Brands Shop offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.

14Day Money Back Guarantee & Returns process

Within 14 days of receiving the item, if you are dissatisfied with the order, please follow the warranty process and contact our Support Center .:

1. The order number.

2. The item code(s) you wish to return.

3. The reason for return.

Our Customer Service will review your case and offer a return back. Upon receiving, the item will be exchanged with a replacement or will be refunded.