Terms & Conditions
For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.
Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur, Best Brands Shop cannot accept your order. In the event of a mistake, you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Given the popularity and/or supply constraints of some of our products, Best Brands Shop may have to limit the number of products available for purchase. Best Brands Shop reserves the right to change quantities available for purchase at any time, even after you place an order. Both parties agree that, following order dispatch, transportation is the sole responsibility of the third- party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.
Customers can cancel their order at anytime prior to shipping, please contact our Support Center. However, once the order has been dispatched, the order cannot be cancelled, changed or refunded. Upon receipt of the package, our Warranty and Returns policy comes into effect.
There may be occasions when Best Brands Shop confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a time period.
Exchange and Returns (Money Back Guarantee)
If when you receive your product(s), you are not completely satisfied, you may return the items within 14 days for refund. Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and included along with all packaging materials, manuals, blank warranty cards plus all accessories and documents provided by the manufacturer.
You must first contact us and be in receipt of a return id.before sending any item back. Any product returned without a return id,number will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders. Return shipping fees are paid by the customer. We are in general unable to refund you postal fees. Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered by the customer will not be replaced but returned at the customer's own expense.
By default, the refund amount cannot exceed the original order amount paid to Best Brands Shop. Best Brands Shop is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Best Buy Webstore.
Best Brands Shop and/or the seller will act in accordance with the warranty as provided by the platform when and only damage is in connection with the products valid and confirmed manufacturing defects. Best Brands Shop and/or the seller will not be held liable for any damages resulting from customer’s improper use, personal negligence and other reasons that do not contribute to product defects.
Discounted or end of line products can only be returned for repair. No refunds or replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.
While we try in good faith to be as accurate as possible, we do not warranty that product descriptions or other content is accurate, complete, reliable, or error free. From time to time, there may be information on Best Brands Shop that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.
Prices and availability of items are subject to change without notice. The prices do not include VAT, import tax and duties, your package is examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.
Although Best Brands Shop will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members
Unacceptable behavior directed towards Customer Service staff or Best Brands Shop may, for example include any of the following:
Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel, intimidating language, personal and verbal abuse, sexist, racist, homophobic or derogatory remarks, rudeness, inflammatory statements, swearing and unsubstantiated allegations.
Persistently making habitually demanding or vexatious complaints despite the matter having been fully addressed. Similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
Asking, expecting or demanding staff to breach established company policy guidelines e.g. refund amount, time lines, special compensation etc. similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
For such behavior, complainants may be advised and formally notified of the following:
Their language is considered offensive, abusive, threatening and wholly unacceptable.
They must refrain from using such language, intimidation and threats.
There will be no further exchange of correspondence on the matter if they persist with this behavior:
Best Brands Shop reserves the right to no longer accept orders from the customer in the future without further notice.
Conditions of Use
All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by Best Brands Shop and are protected by international copyright laws.
License and site Access
Best Brands Shop grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any interest without express written consent from Best Brands Shop.
Best Brands Shop Marketing Correspondence
Following initial registration, customers are added to our mailing list featuring special deals, coupons and promotions. This allows our customers to take advantage of exclusive discounts. All customers can choose to unsubscribe from our marketing emails at any time by clicking on the link at the email footer.